Returns.

On the Road Photography: Return Policy

Your satisfaction is our priority at On the Road Photography. We appreciate your business and understand that sometimes you may need to return a purchase. Here's our return policy to help you with the process:

Return Period:

The Print Shop - All sales are final on prints and metal prints; Coasters that arrive damage can be refunded within seven days of receiving the damaged product.

The Frame Shop - All sales are final. Refunds allowed if framed photograph arrives damaged. We will have photographic evidence on the piece just before we ship in case issues arise during delivery. These pieces are unique and one of a kind.

The Retail Shop - Please see Printfuls return policy for returns and/or exchanges.

Merchandise Returns:

All merchandise (t-shirts, sweatshirts, coasters, hats, barware, home goods) should be unworn, unwashed, and in their original condition.

Return Shipping:

Customers are responsible for return shipping costs unless the item arrived damaged or there was some mistake on our part. In such cases, On the Road Photography will cover the return shipping expenses.

Refunds:

Once we receive and inspect the returned item, refunds will be processed to the original method of payment within 7 business days. Please note that it may take some additional time for the credit to appear on your account, depending on your bank or credit card company.

Exchanges:

If you wish to exchange an item for another size or product, please initiate a return for the original item and place a new order for the desired item.

Damaged or Incorrect Items:

If you received a damaged item or an item different from what you ordered, please contact our customer service within 7 days of receiving the order for a prompt resolution.

How to Initiate a Return:

To begin the return process, contact our customer service team through the form on the right side of this page, with your order number and reason for return. We will provide you with detailed instructions and address for the return.

Questions:

If you have any questions or concerns regarding our return policy or your order, please don't hesitate to contact us. We're here to help! Email: support@otrphotography.com

Please note that this return policy is subject to change without notice. Always refer to our website for the most up-to-date information.

Return/Exchange Form

Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.

Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer - It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more info on returns, please read our FAQs.